FAQs

  • General

  • What is your return policy?

    We want you to be completely satisfied with your purchase from 444 & Co. If you need to return an item, please follow our guidelines below:

    1. Eligibility: We offer a 7-day return policy from the date you receive your order (exceptions may apply). To be eligible for a return, the product must be unused and in the same condition as received, with its original packaging. Please ensure the item is securely packaged, and note that shipping costs are at the customer's expense.
    2. Return Process: To initiate a return request, kindly send an email to INFO@444ANDCO.COM with your order details and the reason for return.
    3. Refunds: Upon receipt and inspection of the returned item(s) to verify its eligibility, a refund will be automatically processed using the initial payment method selected during checkout. You will receive an email confirmation once the refund has been completed. Please note that the original postage cost is non-refundable.

    Exceptions to Returns:

    • Decorative candles, bulk orders, custom label candles, and products purchased during sales or promotions are not eligible for returns.

    Damages and Issues:

    • Please inspect your order promptly upon delivery. If you find the item to be defective, damaged, or incorrect, kindly reach out to us within 48 hours. When contacting us at INFO@444ANDCO.COM, provide a detailed description of the issue along with photographic evidence.

    Handmade Nature:

    • Kindly be advised that minor imperfections and color discrepancies are inherent in our handcrafted products. For further information, consult our FAQ section and individual product descriptions.

    Lost and Stolen Parcels:

    • We are not responsible for parcels left outside in extreme weather conditions or stolen after delivery.

    Parcels Returned to Sender:

    • If a package is returned to the sender due to delivery issues, the customer is accountable for the re-shipping costs. Additionally, 444 & Co. does not assume responsibility for any postal fees associated with receiving a returned parcel.

    For any queries or if you just need a chat, drop us a line at INFO@444ANDCO.COM. Your happiness is our priority, and we're all ears to make things right!

  • How long do your candles burn?

    6 ounce wooden wick candles have a 32 hour burn time.
    The decorative candles are meant for decorative purposes. These candles can be lit but have a short burn time around 20 minutes.
     

  • Are your products vegan/cruelty free?

    YES!
    We are cruelty-free!🐰
    We use Vegan and cruelty free ingredients only!

  • Are your candles Non Toxic?

    YES! WE TAKE PRIDE IN OUR CANDLES BEING SAFE FOR YOU AND YOUR'E FAMILY. OUR CANDLES ARE NON TOXIC, PHTHALATE & PARABEN FREE!

    WHAT ARE Phthalates? (pronounced THAL-ates)

    Phthalates are a group of chemicals that are used to boost the strength of the scent to help it last longer.

    Many fragrance blends in candles can include harmful or potentially harmful chemicals, and Phthalates are on of the most common.

    What are Parabens?

    Parabens are a preservative type frequently utilized in candles to prolong their longevity. However, studies reveal that they can interfere with the endocrine system responsible for producing and regulating hormones in the body.

    At 444 & CO., we care about your’e health! we pledge to keep our candles free of harmful chemicals.

     

     

  • What type of wax do you use?

    Let's spill the tea! We're all about Coconut Apricot wax for our candles. Wondering why? Keep reading!

    Coconut Apricot wax is one of the most luxurious wax due to its soft, creamy texture. Coconuts are known for their reusable properties, they grow quickly with every part of the tree being usable. With Coconut apricot wax being made with mostly coconut it makes for a sustainable wax that is nontoxic, paraben free, phalate free, and cruelty free. Coconuts and apricot create a superb scent throw. One that some say is unbeatable. Coconut apricot wax produces less soot, due to its viscosity! So, not only is it a prettier burn, but it's a cleaner one.

     

    For our decorative candles We use the highest quality of eco soy wax made from renewable resources.

    Why do we use Eco Soy wax? 

    Decorative candles need structure, with coconut apricot wax's luxurious, creamy texture, it cannot provide the structure our decorative candles need. Eco Soy wax contains no paraffin or petroleum products and is vegan friendly. Eco Soy wax allows the decorative candle to hold its beautiful shape.

  • I am interested in collaborating, and having my art featured on your candles. How can I make this happen?

    We love partnering with talented artists! However the ideas must align with our content plan. Please email your artwork and collaboration ideas to INFO@444ANDCO.COM